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Frequently asked questions

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It takes about 4 hour- driving from Hanoi to Halong Bay including about 30 minutes for a break on the halfway. From Hanoi to Halong Bay we will pass many towns which the speed is limited so it takes such a long time for about 180 kms. Our bus will pick you up from hotels in Hanoi Old Quarter about 08.00 - 08.30 AM and we arrive Tuan Chau Harbour about 12.00 - 12.30.

We will pick you up from your hotel in Hanoi Old Quarter. If you do not stay in Hanoi we will pick you up at Hanoi Opera House around 08.15 - 08.40 AM. Our guide will hold the name board with your name to pick you. Please give us your contact number which available in Vietnam so we can pick you up better.

Yes, the kayak or sampan boat is included in the price. You may check our website in the inclusion and exclusion part for more information.

Normally, it is about 20 to 35 people on our cruise but that is a group tour so the number of the group is not fixed. The maximum for the cruise is 48 people. We use the different buses and van so the number of people on the bus is also not fixed. Normally there are 8 to 12 people on 16 seated van, 12 to 20 people on 29 seated bus and 15 to 24 people on 35 seated bus. It depends on the number of customers doing the tour then Incredible Asia Journeys will choose the suitable bus for the best arrangement for pick-up and comfort of customers.

We use the different buses and vans depending on the number of people on the bus is also not fixed. Normally there are 8 to 12 people on 16 seated van, 12 to 20 people on 29 seated bus and 15 to 24 people on 35 seated bus. It depends on the number of customers doing the tour then Incredible Asia Journeys will choose the suitable bus for the best arrangement for pick-up and comfort of customers.

Our guide or driver will pick you up from your hotel in Hanoi Old Quarter with your name. When our guide or driver pick you up from your hotel we will show your name and confirm that you will take the day trip to Halong Bay with Incredible Asia Journeys to make sure that there is no mistake. We also confirm the agents who book the trip for you if you book through one agent. In most of the case, our van or bus will have the logo of Incredible Asia Journeys so that is easy for you to recognize us. Our guide will wear the uniform with our logo also.

Our bus or van will have Incredible Asia Journeys logo so that is easy for you to recognize us. Besides that, our guide will wear the uniform with our logo. When we arrive our guide will have the name board with your name on that so that is easy for you to see us. Our guide will confirm if you will take the Halong Bay Day Tour or Hoa Lu Tam Coc Day Tour to make sure that we do not make the mistake. You may leave your contact number in Vietnam then we may call you when we arrive. That is good if you use Whatsapp or Viber then we can contact you easily. You may call to our office or your travel consultant if you do not see our guide or driver when the meeting time is over.

We will not pick you up from Halong City because it will take time for us to go there and we need to ensure the departure time. So please take the transfer from Halong City to the public Tuan Chau Harbour. There will be no private waiting area there so we will send you our guide's contact then you can meet him easily. Please make sure that you will have a contact number in Vietnam so we can call you easily. In case, you can not find us or do not have a contact number please ask the staffs at the harbour for a call to our guide, your travel consultant or our office so we can pick up better. That will be not difficult to ask for a free call from some staffs, officers working at Tuan Chau harbour or any Vietnamese you see there. Our Halong Bay Day Trip will depart at around 12.30 but please try to get there earlier to ensure you are not late.

If you do not use our transfer and you will arrange the transfer to Halong Bay on your own you will meet our guide at Tuan Chau Harbour. You must be there before 12.30 to make sure that you do not miss the trip. Please give us your contact number or your driver number and save your travel consultant/office number to have the better pick-up. Before your departure date please ask us for the guide's contact number. Halong Bay Day Trip with Incredible Asia Journeys will start from Tuan Chau Harbour at around 12.30 and there is no private waiting area so the contact number will be the best way for the perfect pick-up.

Yes, we do have an English speaking guide on our bus for our Halong Bay Day Tour. Our guide will pick you up from Hanoi and escort you on your trip from Hanoi to Halong Bay and say goodbye to you when we drop you off in Hanoi. So that will be very convenient as you can ask questions if you are not clear about anything and our guide will manage all the activities.

Our Halong Bay Day Trip and Hoa Lu Tam Coc Day Trip are the English speaking tours so our guides speak English. Some of our guides can speak French or other languages but it is not for sure that your guide on your trip will speak other languages. So if you have any special request for other languages please contact us or your agents and there may be a surcharge for that.

We will Not drop you off at the airport after our day trip to Halong Bay. Our bus will go back to Hanoi Old Quarter for the drop-off point. If you need to go to the airport early and do not want to go back to Hanoi please make sure that you bring all the luggage with your on that day and we can dop you off at Bac Ninh - Noi Bai T- Junction so you can get a taxi from there to the airport to save your time going back to Hanoi. Our guide can help you to call for a taxi to save your time getting a taxi there.

You can wear the most comfortable clothes for our Halong Bay day tour. You may bring with you a pair of shorts and T-shirts because you may get wet when you do kayaking. a pair of shoes will be good for your trip as you will have about 45 minutes visit the caves so shoes will be good for waking and easy hiking.

Yes, if you have a special request of food you can let us know in advance so we can arrange the food better for you.

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Vietnam Tour Operator - Incredible Asia Journeys

 (+84) 353001065

 sales@incredibleasiajourneys.com